Welcome to Recovery. This page is designed to help you recover from Viruses, Worms, Trojans and Online Fraud. All of these things are becoming more common on the Internet, so people have to be well protected. Some people are not protected and suffer loss of data and money. Sometimes it is easy to recover from and other times it isn’t. We’ve made this page to show you how to recover from Viruses, Worms and Online Fraud. Remember if you would like advice, send us an email to help@isecurity.org.uk and we’ll try and find the answer within 48 hours and reply to you. For a full list of contact details please visit our Contact Us page.

Recovering From Worms and Viruses

If you would like to learn more about what Viruses, Worms and Trojans are, visit Security Steps and go to the Antivirus page. Just a little note, when we say Virus on this page, we mean Viruses and Worms in general.

New viruses are appearing all the time, visit Latest Threats to see the latest ones that have popped up and their effects. To learn how to prevent viruses, see our Security Steps page. If you haven’t followed our tips and not prevented them, You’ll need to detect and clean the virus. We have put five typical problems below, simply choose your problem and scroll down for the answer.

Problem 1: I know the name of the virus I'm infected with but it doesn’t crash my system or cause any other problem which could prevent me from using my own computer. Answer

Problem 2: I know the name of the virus I'm infected with, but it crashes my system and prevents me from using it. Answer

Problem 3: I don’t know the name of the virus I'm infected with but it doesn’t crash my system. Answer

Problem 4: I don’t know the name of the virus I'm infected with and it crashes my system. Answer

Answer 1: This is the easiest one to solve. Simply click the icon below to scan your computer and find infected files. You can then clean or delete the files. The scanner offers more information about removing and cleaning while the scanner is downloading. If the virus keeps coming back, you may need a patch from Microsoft. Go to http://windowsupdate.microsoft.com and download critical security updates.

Answer 2: To recover from this virus, you will need to use somebody else’s computer. Come back to this page and select the name of the virus from the list below. If it isn’t there, click more to view more virus names. When you have selected the name of the virus a new window will open giving you information about the virus, how to remove it, what tool to download and additional information you may need. Follow all instructions closely. It may also tell you to download a patch from Microsoft. Download the patch and put it on disk to install on your computer. All the information you will need is on the external site.

Answer 3: You will need to use the online virus scanner to detect and clean the virus. Simply click the icon below to launch the scanner. The scanner will give you more information about cleaning and deleting viruses when it is launched, read the information closely. You may also need a patch from Microsoft, so go to http://windowsupdate.microsoft.com and download the latest critical updates.

Answer 4: This problem is quite hard to solve. First of all you will have to identify the virus. You could go here and search for the virus using the effects it has on your computer and other criteria. You could also email the virus symptoms to us and we’ll see if we can find the virus and removal tool for you. Email us at admin@isecurity.org.uk . Another option you have is to visit our Latest Threats and have a look at the effects of the top viruses and see if they match the virus you have got. Once you know which virus you have, you can download a removal tool from the list just above or visit this page, put the name of the virus into the box. Locate the virus in the list it returns and follow the instructions for removal and to terminate the virus. Don’t forget if you ever need advice don’t hesitate to contact us!

Recovering From Online Fraud

There are lots of different types of online fraud. These include Credit Card Fraud, Email Scams And the ever increasing Identity Theft. If you want to recover you have to act fast before the fraudster strikes again. We currently don’t offer a section about preventing fraud, but we can give you a few tips here.

1. Always check your monthly credit card and bank statements. If you spot a transaction that shouldn’t be there, contact your bank immediately

2. If you ever receive an email asking you to resubmit your details, it will be a fake. All online banking companies have said they will never ask customers to resubmit details. If you receive a fake email, take a look at your banks website to see if they have a telephone number or email address that you can forward or report the fake email to.

3. When visiting websites, always double check the site is legitimate and that they use a well known transaction method (e.g. Worldpay, Paypal, etc.). You can often tell by a websites design or the language that they use whether it is legitimate. Always use caution and try safe online shops such as Amazon, Dabs or the website of a well known store.

4. If someone has got hold of your password to a banking website, online shop, etc., change it straight away and try to use a harder to guess password. If they have changed your password, try to reset it using the online tools or email the company in charge of the account in question either by email or phone (Phone is usually best because you get help instantly before damage is done).

5. When buying online, on the page that you enter your credit card details make sure there is a little padlock in the bottom right hand corner as shown below. Hover your mouse over the logo and make sure it says “SSL Secured (128 Bit)”. Double click the padlock as well to make sure the certificate is authentic. If it tells you the certificate is invalid or belongs to another site you’ll know that this site is not suitable to buy from.

6.. Whatever happens to you, whether its identity theft, fraud, etc., make sure you contact the company that you hold your account with in order to stop fraudulent transactions or recover your password, etc. You should also act as soon as you see something that is wrong to put a stop to the fraudsters fun immediately. Remember to keep your eye out for fraudulent emails and fraudulent websites. If you do suffer an event in which you lose money, most banks have a policy for fraud. Some make you pay upto £50 and then they return the rest to you or If your bank is very tolerant, they may reimburse all lost money in full without any fees for you. Always take a look at your banks website and check out their policies and note down the numbers to contact in an emergency. They may help you if you are so unlucky in future.

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